Associate Customer Service Representative - Spanish Bilingual (personal Loan)

Wells Fargo

Spanish and english bilingual proficiency
6+ months customer service experience
High volume inbound call handling
The role involves supporting customers regarding personal loan products through various communication channels including phone, text, and chat

Job Summary

  • The role involves supporting customers regarding personal loan products through various communication channels including phone, text, and chat.
  • Candidates must accurately gather customer information and explain loan requirements while adhering to strict compliance and risk guidelines.
  • Employees will work in a fast-paced, high-volume environment requiring strong attention to detail to prevent downstream application errors.

Matching Summary

The role involves supporting customers regarding personal loan products through various communication channels including phone, text, and chat.

Skills & Requirements

Must-have

  • Spanish and English bilingual proficiency
  • 6+ months customer service experience
  • High volume inbound call handling

Nice-to-have

  • BPO setting experience preferred
  • Empathy in financial product inquiries
  • Collaborative team environment mindset

Key Requirements

  • 6+ months Customer Service or Financial Services experience
  • Bilingual proficiency in Spanish and English
  • Ability to navigate multiple computer systems

Work Rights

Not specified

Tailored Resume

Cover Letter