Principal Associate, Process Management - Card (hybrid)

Capital One

McLean, VA, United States
Base: $98,900 - $124,300 annually depending on loc...
Hybrid
Process management experience
Chat and ivr process leadership
Stakeholder partnership skills
Capital One is seeking a Principal Associate for Process Management in a hybrid role, focusing on customer engagement strategies within Personal Loans. The ideal candidate should have experience in process or project management, strong communication skills, and the ability to thrive in a team environment

Job Summary

  • This role leads the Campaign Management and Execution team by driving new opportunities for customer engagement through Chat and IVR processes.
  • The position requires partnering with internal customers, downstream partners, and third-party vendors to shape strategic intent while considering operational constraints.
  • Candidates will leverage technology and AI to reduce manual processes and maintain monthly dashboards to ensure timely closure of findings against mitigation plans.

Matching Summary

Match Score: 75

Capital One is seeking a Principal Associate for Process Management in a hybrid role, focusing on customer engagement strategies within Personal Loans. The ideal candidate should have experience in process or project management, strong communication skills, and the ability to thrive in a team environment.

Salary

Base: $98,900 - $124,300 annually depending on location; Bonus/Equity: Eligible for performance-based incentive compensation; Benefits: Comprehensive health, financial, and well-being benefits included

Skills & Requirements

Must-have

  • Process Management experience
  • Chat and IVR process leadership
  • Stakeholder partnership skills
  • Monthly dashboard reporting
  • Continuous process improvement

Nice-to-have

  • Strong communication skills
  • Integrative thinking abilities
  • Ability to adapt to change quickly
  • Attention to detail
  • Team environment collaboration

Key Requirements

  • High School Diploma or GED
  • 2+ years Process Management experience
  • Bachelor's Degree preferred
  • US work authorization required (no sponsorship)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter