Senior Application Specialist

ACCENTURE PTE LTD

Singapore, Singapore
Not specified
Duck creek claims platform experience
Incident management and itil processes
Global offshore team collaboration
Accenture PTE LTD is seeking a Senior Application Specialist to manage and support the Duck Creek Claims platform for a key client in Singapore. The role emphasizes application support, incident management, and stakeholder engagement to ensure system stability and effective resolution of issues

Job Summary

  • This role serves as the critical point of contact for managing the Duck Creek Claims platform and ensuring system stability.
  • The specialist will act as the first responder for high-severity incidents while collaborating with global teams for resolution.
  • Responsibilities include leading client status meetings such as Weekly Status Reports and driving continuous improvement initiatives.

Matching Summary

Match Score: 85

Accenture PTE LTD is seeking a Senior Application Specialist to manage and support the Duck Creek Claims platform for a key client in Singapore. The role emphasizes application support, incident management, and stakeholder engagement to ensure system stability and effective resolution of issues.

Skills & Requirements

Must-have

  • Duck Creek Claims platform experience
  • Incident management and ITIL processes
  • Global offshore team collaboration

Nice-to-have

  • Strong stakeholder engagement skills
  • Proactive risk identification abilities
  • Continuous improvement initiative drive

Key Requirements

  • Strong experience in application support environments
  • Hands-on experience with Duck Creek platform
  • Good understanding of ITIL processes

Work Rights

Not specified

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