Customer Specialist Support Advisor

Transurban Ltd

Melbourne, VIC, Australia
On-site
Manage customer complaints
Handle financial hardship inquiries
Investigate and resolve cases
Manage customer contact related to hardship applications or complaints via various channels (voice calls and email)

Job Summary

  • Manage customer contact related to hardship applications or complaints via various channels (voice calls and email).
  • Investigate and resolve cases and develop action plans aligned with our Customer Promises and provide regular follow-up on any cases.
  • We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests.

Matching Summary

Manage customer contact related to hardship applications or complaints via various channels (voice calls and email).

Skills & Requirements

Must-have

  • Manage customer complaints
  • Handle financial hardship inquiries
  • Investigate and resolve cases
  • Negotiate payment plans
  • Contact centre experience
  • Credit/Collections expertise

Nice-to-have

  • Empathy and problem-solving
  • Continuous improvement mindset
  • Collaborative team environment
  • Innovative solutions

Key Requirements

  • Previous experience in a contact centre environment
  • Expertise in reporting, dispute resolution, and collections techniques
  • Ability to influence or negotiate
  • Proven ability to engage and empathise with diverse customers

Work Rights

Not specified

Tailored Resume

Cover Letter