Base: not specified; bonus/equity: cash-based ince...
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10 years of it service management experience
Strong working knowledge of itil v3 or v4
Experience with incident change problem management
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Integer is seeking a Senior Manager of IT Service Management to oversee governance, incident management, and IT modernization initiatives while ensuring compliance with regulatory standards. The ideal candidate should possess extensive experience in ITSM practices and a strong understanding of ITIL frameworks, with an emphasis on leadership and data-driven decision-making.
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Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will lead SOX IT General Controls audit readiness and ensure ongoing compliance with evidence standards and documentation requirements.
The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching.
Matching Summary
Match Score: 75
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Integer is seeking a Senior Manager of IT Service Management to oversee governance, incident management, and IT modernization initiatives while ensuring compliance with regulatory standards. The ideal candidate should possess extensive experience in ITSM practices and a strong understanding of ITIL frameworks, with an emphasis on leadership and data-driven decision-making.
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Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive medical, dental, vision, 401(k) match
Skills & Requirements
Must-have
10 years of IT Service Management experience
Strong working knowledge of ITIL v3 or v4
Experience with Incident Change Problem Management
SOX IT General Controls audit readiness
CMDB governance and data integrity management
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization
Strong executive communication and facilitation skills
Ability to balance control with agility
Calm credible authority in high-risk forums
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Service Management
Demonstrated experience with SOX ITGCs or regulated controls