EōS Fitness is seeking a Member Experience Manager in Orem, UT, to enhance member satisfaction and lead a front desk team. The ideal candidate will have experience in customer service, particularly within the fitness or hospitality industries, and will embody the company's core values to foster a positive community atmosphere
Job Summary
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and competitive pay plus vacation, holiday, and sick pay.
Matching Summary
Match Score: 85
EōS Fitness is seeking a Member Experience Manager in Orem, UT, to enhance member satisfaction and lead a front desk team. The ideal candidate will have experience in customer service, particularly within the fitness or hospitality industries, and will embody the company's core values to foster a positive community atmosphere.
Salary
$15—$17 USD
Skills & Requirements
Must-have
Exceptional customer service delivery
Member concern resolution
Billing issue resolution
Front desk staff training
Facility cleanliness and maintenance
Nice-to-have
Optimistic and fun attitude
Team player mentality
Proactive in enhancing experience
Online reputation management
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication, problem-solving, and interpersonal skills
Ability to multitask in a fast-paced environment
Proficiency with fitness management software and Microsoft Office
Knowledge of fitness industry operations
Must pass background check
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days