Job Summary

• Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
• The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, and acting as an escalation point.
• Workday offers a flexible work approach combining in-person and remote time, with at least half of the time spent each quarter in the office or in the field with customers, prospects, and partners.

Matching Summary

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, and annual refresh stock grants

Skills & Requirements

Key Requirements

• 7+ years customer facing services role
• Issue resolution and escalation management
• CRM and customer success platforms experience
• Functional domain expertise with Financials preferred
• State & Local Government customer base experience
• Travel up to 20%

Work Rights