Senior Customer Success Manager I, Rmm - West Coast

Toast

Remote
Zone a: $95,000—$152,000 usd; zone b: $83,000—$133...
Remote
Build multiple layers of relationships
Retain saas revenue
Drive activation and adoption
As a Senior Customer Success Manager, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives

Job Summary

  • As a Senior Customer Success Manager, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives.
  • You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention.
  • The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations.

Matching Summary

As a Senior Customer Success Manager, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives.

Salary

Zone A: $95,000—$152,000 USD; Zone B: $83,000—$133,000 USD; Zone C: $75,000—$120,000 USD; Not specified

Skills & Requirements

Must-have

  • Build multiple layers of relationships
  • Retain SaaS revenue
  • Drive activation and adoption
  • Facilitate customer demos
  • Own customer escalations
  • Build cross-functional partnerships

Nice-to-have

  • Embrace AI tools
  • Champion customer needs
  • Excel in ambiguous environments

Key Requirements

  • 6+ years account management experience
  • Mid-Market or Enterprise customer management
  • Strong leadership and collaboration skills
  • Strong communication and presentation skills
  • Success operating independently
  • General technical proficiency
  • Proven track record of success
  • Located in PST or MST timezone

Work Rights

Not specified

Tailored Resume

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