Cisco Uccx Administrator

CACI

Norfolk, US
$86,600 - $181,800; not specified; not specified p...
Not specified (assumed to be hybrid or onsite based on company culture and role requirements)
Cisco unified contact center express
Uccx administration
Finesse agent desktop configuration
CACI is seeking a Cisco UCCX Administrator to manage and maintain its contact center infrastructure, ensuring effective communication services. The ideal candidate will have extensive experience with Cisco UCCX and related technologies, coupled with strong problem-solving and collaboration skills

Job Summary

  • This role ensures the smooth operation of the contact center infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements.
  • You will collaborate various stakeholders to ensure the effective operation of UCCX at multiple locations and its seamless integration into the organization’s broader collaboration infrastructure.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

Matching Summary

Match Score: 85

CACI is seeking a Cisco UCCX Administrator to manage and maintain its contact center infrastructure, ensuring effective communication services. The ideal candidate will have extensive experience with Cisco UCCX and related technologies, coupled with strong problem-solving and collaboration skills.

Salary

$86,600 - $181,800; Not specified; Not specified

Skills & Requirements

Must-have

  • Cisco Unified Contact Center Express
  • UCCX administration
  • Finesse agent desktop configuration
  • CUCM integration
  • call routing
  • IVR scripting
  • skill group management

Nice-to-have

  • high-performing group
  • flexible time off benefit
  • robust learning resources
  • continuous growth focus

Key Requirements

  • DoD 8140 compliant certification
  • CCNA Collaboration or higher
  • 3+ years of relevant experience
  • TS/SCI with Polygraph clearance

Work Rights

TS/SCI with Polygraph

Tailored Resume

Cover Letter