Allegis Group Singapore is seeking a Risk and Requirements Customer Service Specialist to manage escalated user inquiries related to data privacy, account security, and compliance within a digital platform environment. The ideal candidate should possess a relevant degree, experience in risk operations or customer support, and proficiency in Mandarin to communicate effectively with internal teams and users
Job Summary
This role serves as the primary point of contact for sensitive user inquiries regarding data privacy, account security, and compliance matters.
Candidates will investigate complex issues such as suspicious activities and work closely with internal legal and compliance stakeholders to ensure policy alignment.
The position requires maintaining detailed documentation of all cases to support audit requirements and contribute to process improvements that reduce operational risk.
Matching Summary
Match Score: 75
Allegis Group Singapore is seeking a Risk and Requirements Customer Service Specialist to manage escalated user inquiries related to data privacy, account security, and compliance within a digital platform environment. The ideal candidate should possess a relevant degree, experience in risk operations or customer support, and proficiency in Mandarin to communicate effectively with internal teams and users.
Skills & Requirements
Must-have
Mandarin language proficiency required
Handle sensitive user inquiries
Manage complex escalated cases
Collaborate with legal compliance teams
Nice-to-have
Strong attention to detail
Sound judgment in ambiguous situations
Ability to remain calm under pressure
Key Requirements
Bachelor's degree in Business, Law, or related field
1 to 2 years experience in risk operations or compliance