This role sits at the intersection of GenAI and pharmaceutical learning — a rare opportunity to own AI avatar behavior in a highly regulated, high-stakes environment
Job Summary
This role sits at the intersection of GenAI and pharmaceutical learning — a rare opportunity to own AI avatar behavior in a highly regulated, high-stakes environment.
The Conversational AI Platform Owner is the single point of operational accountability for the LillyAvatarAssistant system, spanning prompt management, model configuration, publishing, testing, release, and production support.
Lilly is dedicated to helping individuals with disabilities actively engage in the workforce, ensuring equal opportunities and providing accommodations during the application process.
Matching Summary
This role sits at the intersection of GenAI and pharmaceutical learning — a rare opportunity to own AI avatar behavior in a highly regulated, high-stakes environment.
Skills & Requirements
Must-have
Prompt engineering and content management
LLM model configuration and versioning
Publishing platform operations
Production support and incident response
Testing and validation of AI avatars
Compliance-sensitive content workflows
Observability and monitoring tools usage
Nice-to-have
Conversational AI platform experience
LLM output evaluation methods
Retrieval-Augmented Generation (RAG) concepts
Cloud-based data integrations
Pharmaceutical compliance frameworks
Key Requirements
Bachelor’s degree in relevant technical or interdisciplinary field
7–10 years professional experience in conversational AI or related fields
Master’s degree preferred in AI, Computational Linguistics, or related discipline
Professional certifications in cloud platforms or AI/ML
Formal training or certification in prompt engineering or conversational design
ITIL or similar certification for service management and incident frameworks