Technical Support

Weave Communications, Inc.

Lehi, UT, US
Hybrid (onsite training at lehi, ut hq, followed by potential remote work)
Minimum 1 year customer support experience
Solid computer skills and technology adaptability
Strong verbal and written communication skills
Weave Communications, Inc. is seeking a Technical Support representative to join their team in Lehi, UT, focused on providing exceptional customer service and support for their technology products. The role requires a minimum of one year of customer support experience, strong communication skills, and a background in technology, with training provided to ensure proficiency in product support

Job Summary

  • Support representatives are trained extensively to become product experts and resolve concerns efficiently.
  • The role involves communicating with customers via inbound phone calls and providing follow-up via outbound calls and emails.
  • Training for this full-time position is conducted onsite at the Weave Headquarters in Lehi, UT.

Matching Summary

Match Score: 85

Weave Communications, Inc. is seeking a Technical Support representative to join their team in Lehi, UT, focused on providing exceptional customer service and support for their technology products. The role requires a minimum of one year of customer support experience, strong communication skills, and a background in technology, with training provided to ensure proficiency in product support.

Skills & Requirements

Must-have

  • Minimum 1 year customer support experience
  • Solid computer skills and technology adaptability
  • Strong verbal and written communication skills
  • Ability to troubleshoot basic customer issues
  • Experience with browsers, spreadsheets, and text documents

Nice-to-have

  • Previous phone support experience
  • Knowledge of network infrastructure and connectivity
  • Passionate about helping customers
  • Positive and attentive attitude
  • Creative problem-solving abilities

Key Requirements

  • 1 year of Customer Support experience
  • Must be hungry to learn and caring towards others

Work Rights

Not specified

Tailored Resume

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