The Commonwealth Bank of Australia is seeking a Customer Banking Specialist for its Cobar branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves engaging with customers about their banking needs, providing support with transactions, and promoting digital banking solutions. This position is a secondment/contract opportunity until February 2027, with flexible full-time or part-time hours
Job Summary
As the Customer Banking Specialist in our Cobar Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will be joining one of our Multi Channel Branches, where you will assist customers face to face with their everyday banking needs, enquiries & transactions between 9:30-1pm, and via telephone or other digital channels in a contact centre environment after 1pm.
We are interested in hearing from people who have experience in delivering exceptional customer service ideally in financial services, retail or hospitality and excellent communication skills.
Matching Summary
Match Score: 85
The Commonwealth Bank of Australia is seeking a Customer Banking Specialist for its Cobar branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves engaging with customers about their banking needs, providing support with transactions, and promoting digital banking solutions. This position is a secondment/contract opportunity until February 2027, with flexible full-time or part-time hours.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth banking needs conversations
Assist with general banking transactions
Build personal customer connections
Support in-branch technology usage
Process credit product applications
Conduct Financial Health Checks
Nice-to-have
Act with integrity
Champion processes and procedures
Drive risk-adverse culture
Positive impact on customers' lives
Key Requirements
Experience in financial services, retail or hospitality