Kundenberater:in In Tetovo - Globaler Einzelhändler

Concentrix

Tetovo, North Macedonia
Customer service support
Resolve non-routine issues
Active listening skills
This position provides customer service support and resolves non-routine issues related to the customer's products or services

Job Summary

  • This position provides customer service support and resolves non-routine issues related to the customer's products or services.
  • Ensure that call center services delivered meet the contracted Key Performance Indicators (KPIs).
  • Competitive compensation with additional benefits, depending on the role, and training programs for professional development are offered.

Matching Summary

This position provides customer service support and resolves non-routine issues related to the customer's products or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve non-routine issues
  • active listening skills
  • professional tone
  • computer systems knowledge
  • MS Office proficiency

Nice-to-have

  • building positive relationships
  • improving customer satisfaction
  • optimizing call center performance
  • career development opportunities

Key Requirements

  • Completed school education
  • Excellent written and oral communication skills
  • Good knowledge of computer systems
  • Call center software knowledge
  • Willingness to work in shifts

Work Rights

Not specified

Tailored Resume

Cover Letter