Senior Principal Solution Architect, Platform Expert Services
ServiceNow
Raleigh, United States
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Servicenow platform implementation experience
8+ years complex technology consultation
5+ years servicenow workflow solutions
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ServiceNow is seeking a Senior Principal Solution Architect for its Customer Excellence Group, focusing on guiding customers in implementing ServiceNow solutions to enhance business outcomes. The role requires extensive experience in consulting and technical implementation, particularly with ServiceNow's Workflow Solutions, and emphasizes customer-centricity and collaboration.
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Job Summary
This role serves as a functional and technical expert guiding customers on implementing ServiceNow Workflow Solutions to accelerate business outcomes.
The position requires supporting pre-sales activities, leading solutioning workshops, and interacting with CXO-level leadership on implementation roadmaps.
Candidates must possess deep product expertise in ServiceNow, including Predictive Intelligence, AI Search, and Virtual Agent capabilities.
Matching Summary
Match Score: 75
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ServiceNow is seeking a Senior Principal Solution Architect for its Customer Excellence Group, focusing on guiding customers in implementing ServiceNow solutions to enhance business outcomes. The role requires extensive experience in consulting and technical implementation, particularly with ServiceNow's Workflow Solutions, and emphasizes customer-centricity and collaboration.
**
Skills & Requirements
Must-have
ServiceNow Platform implementation experience
8+ years complex technology consultation
5+ years ServiceNow workflow solutions
PaaS and Low Code platform expertise
Generative AI and LLM knowledge
Senior leadership stakeholder management
Nice-to-have
Mentoring delivery teams and partners
Creating visually rich design documents
Continuous improvement of engagement materials
Passion for emerging technologies
Cross-functional collaboration skills
Key Requirements
Certified System Administrator (required or within 60 days)
Certified Technical Architect (required or within 120 days)
At least 8 years of relevant consultation experience
At least 5 years of ServiceNow specific experience