Attend to customers by phone to receive emergency calls for maintenance portfolio equipment and manage ticket opening to assign calls to technicians and subsequent closure analysis
Job Summary
Attend to customers by phone to receive emergency calls for maintenance portfolio equipment and manage ticket opening to assign calls to technicians and subsequent closure analysis.
Provide internal and external customer service in a personalized manner with a high level of quality, awakening customer interest in the organization's products and services.
Support with the consolidation of databases and monthly reports assigned to the off-peak shift (night and weekends).
Matching Summary
Attend to customers by phone to receive emergency calls for maintenance portfolio equipment and manage ticket opening to assign calls to technicians and subsequent closure analysis.
Skills & Requirements
Must-have
Customer service
Emergency call handling
Ticket management
Database updates
Problem resolution
Nice-to-have
Personalized customer service
Business opportunity identification
Daily reporting
Consolidation of databases
Key Requirements
Minimum 6 months experience as Call Center agent
Office automation skills
Technical, technological or professional training in administrative or commercial careers