Order Handling Manager

ABB UK

Bangalore, India
Onsite
Customer service strategy
Order processing
Logistics and warehouse management
Lead a team of administrators and specialists to handle and coordinate customer support processes from inquiry to delivery and after-sales service

Job Summary

  • Lead a team of administrators and specialists to handle and coordinate customer support processes from inquiry to delivery and after-sales service.
  • Create, implement, and review customer service strategy to ensure quality, volume, and on-time delivery based on business standards and customer requests.
  • Develop optimization plans to increase operational excellence and customer satisfaction in the sales process in collaboration with business counterparts.

Matching Summary

Lead a team of administrators and specialists to handle and coordinate customer support processes from inquiry to delivery and after-sales service.

Skills & Requirements

Must-have

  • Customer Service Strategy
  • Order Processing
  • Logistics and Warehouse Management
  • Customer Relationship Management
  • On-time Delivery

Nice-to-have

  • Operational Excellence
  • Continuous Improvement
  • Team Leadership
  • Cross-functional Collaboration

Key Requirements

  • BE EE/ Diploma EE
  • SAP-SD/MM Knowledge
  • Strong Customer Handling Experience
  • Manufacturing Industry Background

Work Rights

Not specified

Tailored Resume

Cover Letter