You will be responsible for the successful operation of the Front Office Department, managing day-to-day operations including check-ins/outs, loyalty sign-ups, and assisting with guest needs
Job Summary
You will be responsible for the successful operation of the Front Office Department, managing day-to-day operations including check-ins/outs, loyalty sign-ups, and assisting with guest needs.
You will supervise and manage the front office team while on shift, ensuring effective onboarding and training, and creating unforgettable guest service with a focus on driving loyalty.
An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor, working alongside passionate industry professionals and being mentored by experienced Accor Hospitality professionals.
Matching Summary
You will be responsible for the successful operation of the Front Office Department, managing day-to-day operations including check-ins/outs, loyalty sign-ups, and assisting with guest needs.
Skills & Requirements
Must-have
Front Office procedures
Opera Cloud proficiency
guest service delivery
emergency situation management
team supervision on shift
Nice-to-have
lifestyle experiences creation
mentoring and developing team
passionate industry professionals
diversity and inclusion advocate
Key Requirements
Supervising, training, and motivating team members
Acting independently on safety and wellbeing matters
High level of communication skills
Previous Assistant Manager or Front Office Supervisor experience