This professional will be responsible for driving the strategic growth, and operational excellence of the department (Ops and Client Services)
Job Summary
This professional will be responsible for driving the strategic growth, and operational excellence of the department (Ops and Client Services).
They will lead the financial operations of the Operations and Professional Services department, including budgeting and forecasting, and ensuring a positive return on investment.
They will develop and manage delivery metrics to monitor performance and ensure successful delivery of software solutions to customers.
Matching Summary
This professional will be responsible for driving the strategic growth, and operational excellence of the department (Ops and Client Services).
Skills & Requirements
Must-have
Strategic growth and operational excellence
Customer experience with products
Financial operations including budgeting
Develop and manage delivery metrics
Successful delivery of software solutions
Nice-to-have
Reinventing customer experience
Positive return on investment
Strong client relationships
Key Requirements
10+ years of experience in professional services and delivery
7+ years of experience in a leadership role
Proven record of developing and implementing successful delivery processes
Excellent interpersonal and communication skills
Exceptional business acumen, strategic thinking, organizational, and leadership skills