In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members
Job Summary
In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members.
You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience.
The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users.
Matching Summary
In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members.
Salary
$68K–85K CAD
Skills & Requirements
Must-have
Provide high-quality technical support
Manage access and SaaS licenses
Administer device fleet using MDM
Troubleshoot Windows 11 and macOS
Experience managing SaaS access
Strong interest in artificial intelligence
Nice-to-have
Collaborative people-focused team
Continuous improvement mindset
Adaptable to fast-evolving environment
Proactive thinker takes ownership
Key Requirements
8+ years of experience in IT support
Experience using AI tools or automation
Excellent communication skills in French and English
Knowledge of Azure AD, Microsoft 365, and Azure PIM