We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients
Job Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
The Implementation Team Lead oversees members of the team in order to help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
Skills & Requirements
Must-have
Technical Project Manager experience
SaaS product implementation
Professional services experience
Enterprise client experience
Global environment experience
Client issue resolution
Process-focused problem solving
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Understanding of current IT standards
Familiarity with SQL/NoSQL databases
Familiarity with JIRA & Confluence
HR Tech Industry knowledge
Key Requirements
+3 years experience as a team lead
+4 years hands-on SaaS implementation experience
Experience in software delivery environment
Experience with configurations and integrations
Experience working in a SaaS company
Experience selling to enterprise clients globally
Ability to handle day-to-day work challenges confidently
Ability to adjust to multiple demands and shifting priorities
Resilient in the face of constraints
Ability to interact professionally with diverse stakeholders