$64,061 - $104,099-annually; not specified; not sp...
Customer care center coordination
Technical assistance for electronic systems
Service issue escalation
Coordinate communication within the Customer Care Center team and 1st level service partners on field issues
Job Summary
Coordinate communication within the Customer Care Center team and 1st level service partners on field issues.
Provide proactive technical assistance for electronic systems, tools, and related software and hardware to internal customers, OEMs, distributors, dealers and end users.
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
Matching Summary
Coordinate communication within the Customer Care Center team and 1st level service partners on field issues.
Salary
$64,061 - $104,099-Annually; Not specified; Not specified
Skills & Requirements
Must-have
Customer Care Center coordination
Technical assistance for electronic systems
Service issue escalation
Data capturing from field issues
Product specialization proficiency
Nice-to-have
Self-starter with multiple priorities
Influence others effectively
Analytical and creative problem-solving
Negotiation skills and resilience
Key Requirements
Bachelor's Degree or 7 years customer service
3 years customer service automotive/mechanical
3 years internal combustion engines/power generation