Myit Experience Specialist

056

Melbourne, Victoria, Australia
Strong customer service skills
Experience with itil and sla environments
Broad technical capability in microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees

Job Summary

  • The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
  • Candidates will handle rapid diagnosis and resolution of IT issues while managing onboarding, offboarding, and device logistics.
  • This is a 9-month fixed-term opportunity based in Melbourne offering flexible working arrangements and comprehensive training.

Matching Summary

The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Experience with ITIL and SLA environments
  • Broad technical capability in Microsoft and Apple technologies
  • Proficiency with Active Directory and Office 365
  • Networking, telephony, hardware, and mobile device support

Nice-to-have

  • Professional and empathetic interaction handling
  • Ability to produce clear reports and procedures
  • Experience in experience analytics and trend analysis
  • Commitment to safe work practices
  • Collaboration within diverse teams

Key Requirements

  • Full working rights in Australia required
  • Relevant IT qualifications required
  • Adherence to nbn policies and safe work practices

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter