Not specified (assumed to be hybrid or onsite due to the nature of the role and customer support responsibilities).
8+ years product support experience
Complex electro-mechanical systems troubleshooting
Root cause analysis using system logs
Applied Materials is seeking a Global Product Support Engineer IV for its Sculpta platform in Gloucester, MA. This senior role requires advanced technical skills and experience in semiconductor capital equipment, with a focus on complex problem-solving and data-driven decision-making
Job Summary
This senior role is responsible for owning and resolving the most complex field and factory issues for Applied Materials' Sculpta semiconductor platforms.
The position requires leading high-severity escalations and driving root cause investigations across mechanical design, motion control, and vacuum systems.
Candidates will benefit from a supportive work culture that encourages learning and offers a salary range of $128,000.00 to $176,000.00.
Matching Summary
Match Score: 85
Applied Materials is seeking a Global Product Support Engineer IV for its Sculpta platform in Gloucester, MA. This senior role requires advanced technical skills and experience in semiconductor capital equipment, with a focus on complex problem-solving and data-driven decision-making.
Salary
Base: $128,000.00 - $176,000.00; Bonus/Equity: Eligible for bonus and stock award program; Benefits: Comprehensive benefits package including health and wellbeing programs
Skills & Requirements
Must-have
8+ years product support experience
Complex electro-mechanical systems troubleshooting
Root cause analysis using system logs
High-severity L4 escalation management
Data-driven problem solving with JMP/Excel
Nice-to-have
Vacuum systems and plasma chamber knowledge
Mentoring junior engineers
Strong written communication skills
Experience with FRACAS and DFMEA
NPI and early customer ramp support
Key Requirements
Bachelor's, Master's, or PhD in Engineering
8+ years in product support or systems engineering