Assoc. Tech Svc Desk

unistrasi.it

Fully remote
First line user support
Troubleshooting hardware and software
Ticket management to closure
With guidance, performs routine support duties including assisting users, troubleshooting issues, escalating complex problems, and fulfilling service requests

Job Summary

  • With guidance, performs routine support duties including assisting users, troubleshooting issues, escalating complex problems, and fulfilling service requests.
  • Ensures tickets are managed to closure and keeps users updated on status and progress while adhering to organizational SLAs.
  • Learns and complies with Service Desk policies and contributes to continuous improvement of the knowledge base.

Matching Summary

With guidance, performs routine support duties including assisting users, troubleshooting issues, escalating complex problems, and fulfilling service requests.

Skills & Requirements

Must-have

  • First line user support
  • Troubleshooting hardware and software
  • Ticket management to closure
  • Use of remote access tools
  • Service request coordination

Nice-to-have

  • Contributing to knowledge base improvement
  • Compliance with security policies
  • Assisting with special projects

Key Requirements

  • High School diploma or GED
  • Less than 1 year experience
  • Not specified work authorization requirements

Work Rights

Not specified

Tailored Resume

Cover Letter