Tier 1 Analyst

Leidos UK

Bethesda, MD, United States
Base: $73,450.00 - $132,775.00; bonus/equity: not ...
Fully remote
Customer service inquiries and problems
Remote endpoint access
Windows or linux os support
This role provides customer service representative support for customer Service Desk operations

Job Summary

  • This role provides customer service representative support for customer Service Desk operations.
  • Personnel work first, second, third, and weekend shift work to support 24x7x365 support.
  • Leidos offers competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting.

Matching Summary

This role provides customer service representative support for customer Service Desk operations.

Salary

Base: $73,450.00 - $132,775.00; Bonus/Equity: Not specified; Benefits: Paid Time Off, 11 paid Holidays, 401K with a 6% company match, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave

Skills & Requirements

Must-have

  • Customer service inquiries and problems
  • Remote endpoint access
  • Windows or Linux OS support
  • IT Service Management software
  • 24x7x365 support
  • Complex technical problem solving

Nice-to-have

  • Detail oriented
  • Ingenuity and creativity
  • Influence project/team leaders

Key Requirements

  • Active TS/SCI with polygraph
  • Bachelor's degree with 4-8 years experience
  • Masters with 2-6 years experience
  • Panama Shift schedule

Work Rights

Must have active TS/SCI with polygraph

Tailored Resume

Cover Letter