As a Software Application Specialist, you will diagnose, troubleshoot, repair, and debug software and network systems while providing excellent customer support
Job Summary
As a Software Application Specialist, you will diagnose, troubleshoot, repair, and debug software and network systems while providing excellent customer support.
Epicor offers comprehensive health and wellness benefits, career development opportunities including free LinkedIn Learning licenses, and an inclusive global workplace.
Joining this talent pool means you’ll be among the first contacted for openings and have opportunities to connect with recruiting teams across different product lines.
Matching Summary
As a Software Application Specialist, you will diagnose, troubleshoot, repair, and debug software and network systems while providing excellent customer support.
Skills & Requirements
Must-have
Software application troubleshooting
Customer support communication
Microsoft SQL and client-server software
High ticket volume support environment
Documentation and escalation procedures
Nice-to-have
Proactive customer-centric approach
Mentoring and knowledge sharing
Curiosity and creative problem solving
Experience with ERP applications
Familiarity with network printers and payment terminals
Key Requirements
3+ years of applicable experience
Industry knowledge and experience
Excellent written and verbal communication skills
Ability to troubleshoot and resolve application issues