Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Manage payroll inquiries
Exceed customer expectations
Remote is seeking an Associate for Payroll Client Services to provide customer support for payroll inquiries in a fully remote work environment. The role emphasizes collaboration, problem-solving, and superior communication skills, with a fixed schedule from Saturday to Wednesday
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
Remote is seeking an Associate for Payroll Client Services to provide customer support for payroll inquiries in a fully remote work environment. The role emphasizes collaboration, problem-solving, and superior communication skills, with a fixed schedule from Saturday to Wednesday.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
manage payroll inquiries
exceed customer expectations
Zendesk, Slack, and Notion experience
collaborative team environment
resolve escalated customer issues
Nice-to-have
ambitious problems
future focused work culture
continuous learning and career development
Key Requirements
payroll customer service role experience
robust understanding of regulatory requirements
advanced knowledge in specific jurisdictions
superior written and verbal communication skills
ability to effectively engage with diverse stakeholders