UCFS Italia is seeking a Director of Collections to lead their collections strategy, ensuring compliance and optimizing portfolio performance. This senior leadership role involves collaboration across various departments to enhance customer experience and drive operational excellence
Job Summary
Design, execute, and optimize the organization’s end-to-end collections strategy, overseeing early-stage, high-risk, late-stage, and outsourced agency operations.
Partner closely with Risk, Customer Service, Operations, Compliance, and Finance to reduce delinquency, maximize recoveries, and support sustainable portfolio growth.
Lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.
Matching Summary
Match Score: 85
UCFS Italia is seeking a Director of Collections to lead their collections strategy, ensuring compliance and optimizing portfolio performance. This senior leadership role involves collaboration across various departments to enhance customer experience and drive operational excellence.
Skills & Requirements
Must-have
Collections strategy development
Portfolio performance optimization
Regulatory compliance (FDCPA, Reg F)
Omni-channel communication frameworks
Vendor and agency management
Nice-to-have
Data-driven culture
Digital transformation leadership
Customer experience focus
Key Requirements
7+ years in consumer lending/financial services collections
3+ years in a leadership role
Deep knowledge of FDCPA, Reg F, UDAAP, TCPA
Experience managing collection agencies and vendors