Brinks Home Careers - Service Desk Analyst I

Brinks Home

United States
On-site
First-level technical support
Troubleshooting windows devices
Microsoft 365 support
Brinks Home is seeking a Service Desk Analyst I to provide first-level technical support in a collaborative and innovative work environment. The ideal candidate should have 1-2 years of IT support experience, strong knowledge of Windows OS and Microsoft 365, and excellent customer service skills

Job Summary

  • Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico.
  • The Service Desk Analyst I provides first-level technical support to end users and vendors, assisting with troubleshooting, ticket management, and daily IT operations.
  • Brinks Home offers a comprehensive and competitive benefits program including Medical, Dental, Vision, 401(k) with Employer Match, and Paid Time Off.

Matching Summary

Match Score: 85

Brinks Home is seeking a Service Desk Analyst I to provide first-level technical support in a collaborative and innovative work environment. The ideal candidate should have 1-2 years of IT support experience, strong knowledge of Windows OS and Microsoft 365, and excellent customer service skills.

Skills & Requirements

Must-have

  • First-level technical support
  • Troubleshooting Windows devices
  • Microsoft 365 support
  • Ticketing systems experience
  • Customer service approach

Nice-to-have

  • Positive work environment
  • Innovative culture
  • Collaborative team
  • Authenticity

Key Requirements

  • 1-2 years of IT support experience
  • Experience with ticketing systems
  • Active Directory experience preferred
  • Exchange experience preferred
  • MAStermind experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter