Customer Service Agent

70

Düsseldorf, Germany
Hybrid
Experience in customer service
Fluent german language skills
Crm system proficiency
Galderma is seeking a Customer Service Agent in Düsseldorf, Germany, to handle inquiries from pharmacies, healthcare professionals, and patients while ensuring compliance with pharmaceutical regulations. The ideal candidate should have experience in customer service, preferably in the healthcare sector, and possess strong communication skills in German and English

Job Summary

  • The role serves as the primary point of contact for pharmacies, doctors, and patients regarding products and services.
  • Employees will handle inquiries via phone and email while ensuring strict adherence to pharmaceutical regulations.
  • The company offers a hybrid work model in Düsseldorf with benefits including corporate benefits and lunch vouchers.

Matching Summary

Match Score: 85

Galderma is seeking a Customer Service Agent in Düsseldorf, Germany, to handle inquiries from pharmacies, healthcare professionals, and patients while ensuring compliance with pharmaceutical regulations. The ideal candidate should have experience in customer service, preferably in the healthcare sector, and possess strong communication skills in German and English.

Skills & Requirements

Must-have

  • Experience in Customer Service
  • Fluent German language skills
  • CRM system proficiency
  • MS Office expertise
  • Pharmaceutical compliance knowledge

Nice-to-have

  • French language skills
  • Background in Life Sciences
  • Interest in dermatology
  • Team collaboration mindset
  • Project optimization experience

Key Requirements

  • Bachelor's degree or equivalent qualification
  • Fluent German (spoken and written)
  • Good English proficiency
  • Prior experience in Pharma or Healthcare
  • Secure handling of CRM systems

Work Rights

Not specified

Tailored Resume

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