Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
On-site
Leading client service teams
Exceptional client experience
Compassionate, high-quality care
Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, emphasizing exceptional client care and team collaboration. The ideal candidate should have leadership experience, strong communication skills, and a passion for helping both clients and their pets

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • You’ll join a close-knit team that values humor, hard work, and heart.

Matching Summary

Match Score: 85

Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, emphasizing exceptional client care and team collaboration. The ideal candidate should have leadership experience, strong communication skills, and a passion for helping both clients and their pets.

Skills & Requirements

Must-have

  • Leading client service teams
  • Exceptional client experience
  • Compassionate, high-quality care
  • Motivate, mentor, and support staff
  • Handle escalated client concerns

Nice-to-have

  • Veterinary/medical experience a plus
  • Positive, collaborative culture
  • Humor, hard work, and heart

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles

Work Rights

Not specified

Tailored Resume

Cover Letter