Resident Services Manager - The Stacks

Greystar Worldwide LLC

Base: $28.00 - $30.00 ph; bonus: eligible for week...
Onsite
Resident satisfaction and retention management
Service request resolution within 24 hours
Concierge team oversight and mentorship
Greystar Worldwide LLC is seeking a Resident Services Manager for their property, The Stacks, to oversee resident support and satisfaction, manage events, and enhance community engagement. The ideal candidate should possess strong interpersonal skills and experience in property management, focusing on customer service and community relations

Job Summary

  • This role manages customer support to residents by providing assistance with service requests, accounting, and rental issues to achieve community goals surrounding resident retention.
  • The position requires overseeing the concierge team, organizing resident functions like parties and welcome gifts, and ensuring the leasing office and model units are ready for show daily.
  • Employees receive robust benefits including competitive medical, dental, vision, generous paid time off starting at 15 days of vacation, and a 6-week paid sabbatical after 10 years of service.

Matching Summary

Match Score: 85

Greystar Worldwide LLC is seeking a Resident Services Manager for their property, The Stacks, to oversee resident support and satisfaction, manage events, and enhance community engagement. The ideal candidate should possess strong interpersonal skills and experience in property management, focusing on customer service and community relations.

Salary

Base: $28.00 - $30.00 per hour; Bonus: Eligible for weekly, monthly, or quarterly bonus programs based on performance; Benefits: Competitive medical, dental, vision, 401(k) match up to 6%, and paid parental leave.

Skills & Requirements

Must-have

  • Resident satisfaction and retention management
  • Service request resolution within 24 hours
  • Concierge team oversight and mentorship
  • Community event planning and coordination
  • Daily property appearance and curb appeal evaluation

Nice-to-have

  • Strong communication and customer service skills
  • Ability to build local business partnerships
  • Experience with emergency maintenance coordination
  • Proactive approach to resident engagement

Work Rights

Not specified

Tailored Resume

Cover Letter