Customer Service Supervisor

The Cigna Group

Madrid, Spain
Team performance management
Kpi tracking and control
Constructive feedback and coaching
You will be responsible for the management and development of a team of Customer Service agents, ensuring their performance and fostering a positive and collaborative environment

Job Summary

  • You will be responsible for the management and development of a team of Customer Service agents, ensuring their performance and fostering a positive and collaborative environment.
  • You will be the engine that drives your team towards its goals through the monitoring and control of KPIs for the people on your team and the area.
  • You will be offered a permanent contract and job stability, a hybrid model (2 days in office, 3 remote), and a very complete benefits package.

Matching Summary

You will be responsible for the management and development of a team of Customer Service agents, ensuring their performance and fostering a positive and collaborative environment.

Skills & Requirements

Must-have

  • team performance management
  • KPI tracking and control
  • constructive feedback and coaching
  • fostering teamwork and positive environment
  • customer centricity philosophy

Nice-to-have

  • interest in people development
  • proactivity and results orientation
  • empathy and emotional intelligence

Key Requirements

  • English language skills are a plus
  • Leadership and team management skills
  • Problem-solving and decision-making ability

Work Rights

Not specified

Tailored Resume

Cover Letter