The Workforce Strategy team delivers data-driven insights, analytics, and services to ensure Customer Operations maintains optimal staffing levels to meet business demands
Job Summary
The Workforce Strategy team delivers data-driven insights, analytics, and services to ensure Customer Operations maintains optimal staffing levels to meet business demands.
Responsibilities include developing detailed headcount capacity plans, delivering forecasting for key metrics, and optimizing schedules for Customer Support roles.
LSEG is a leading global financial markets infrastructure and data provider committed to sustainability and offers tailored benefits including healthcare, retirement planning, and wellbeing initiatives.
Matching Summary
The Workforce Strategy team delivers data-driven insights, analytics, and services to ensure Customer Operations maintains optimal staffing levels to meet business demands.
Skills & Requirements
Must-have
Workforce Management expertise
Capacity Planning
Power BI expertise
DAX and SQL proficiency
Statistical forecasting models
Scheduling and shift optimization
Nice-to-have
Business process improvement
Global matrix environment experience
Adaptable to evolving requirements
Proactive self-starter
Collaborative and creative culture
Key Requirements
Minimum 8 years of experience in Workforce Management
Proven experience running a workforce management program
Deep understanding of Capacity plan build, scheduling, workforce planning
Excellent database leadership skills
Exceptional communication and customer management skills