Great Road Vet Hospital is seeking a Customer Service Representative Supervisor to oversee client interactions and lead the CSR team. The ideal candidate should possess veterinary or relevant experience, strong leadership skills, and a commitment to exceptional customer service
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Matching Summary
Match Score: 85
Great Road Vet Hospital is seeking a Customer Service Representative Supervisor to oversee client interactions and lead the CSR team. The ideal candidate should possess veterinary or relevant experience, strong leadership skills, and a commitment to exceptional customer service.
Salary
Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, employee pet discounts
Skills & Requirements
Must-have
Client interaction management
Staff scheduling and supervision
Training material updates
Performance issue resolution
End-of-day procedure auditing
Veterinary setting experience
Nice-to-have
Compassionate and energetic demeanor
Fostering professional growth
Supportive workplace culture
Technological update recommendations
Key Requirements
3 years of relevant experience in veterinary settings
1 year of leadership experience
High school diploma
Excellent verbal and written communication skills
Ability to properly prioritize and complete tasks simultaneously