Customer Support Representative

Closinglock

Austin, TX, United States
Base: competitive salary; bonus/equity: equity com...
On-site
Customer support experience
Strong written and verbal communication
Problem-solving and analytical skills
Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform

Job Summary

  • Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform.
  • The Customer Support Representative will provide front-line support, take ownership of customer issues, and collaborate with internal teams to resolve escalated problems.
  • Employees enjoy competitive salary, equity compensation, comprehensive benefits, unlimited PTO, and a positive, fun work culture in a downtown Austin office.

Matching Summary

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform.

Salary

Base: Competitive salary; Bonus/Equity: Equity compensation; Benefits: Medical, dental, vision, life insurance, unlimited PTO, 401(k) match, maternity/paternity leave, subsidized parking, gym access, team events

Skills & Requirements

Must-have

  • Customer support experience
  • Strong written and verbal communication
  • Problem-solving and analytical skills
  • Experience with Salesforce or similar CRM
  • Ability to manage multiple inquiries
  • Basic HTML knowledge

Nice-to-have

  • Positive and proactive attitude
  • Ability to build rapport with customers
  • Collaborate with product and development teams
  • Empathy and attention to detail

Key Requirements

  • Minimum 2 years customer or technical support experience
  • Experience with ticketing systems like Salesforce or Intercom
  • Comfortable learning new technologies
  • Full-time, in-person work in Austin, TX

Work Rights

Not specified

Tailored Resume

Cover Letter