Responsible for managing front desk activities during overnight shifts and acting as a Front Desk Agent for other shifts, ensuring seamless communication and follow-up with the day shift
Job Summary
Responsible for managing front desk activities during overnight shifts and acting as a Front Desk Agent for other shifts, ensuring seamless communication and follow-up with the day shift.
Supervises the entire hotel during the overnight shift, familiarizing with all departmental policies and procedures, and responding to a wide variety of guest requests with exceptional hospitality.
Offers a competitive salary, comprehensive benefits package, excellent training and development opportunities, complimentary accommodation, and dry cleaning for employee uniforms.
Matching Summary
Responsible for managing front desk activities during overnight shifts and acting as a Front Desk Agent for other shifts, ensuring seamless communication and follow-up with the day shift.
Skills & Requirements
Must-have
Guest service excellence
Overnight shift supervision
Front office procedures
Handling guest requests
Financial and credit procedures
Nice-to-have
Genuine heart in service
Creating lasting impressions
Team support and monitoring
Key Requirements
One to two years previous Front Desk Supervisor experience preferred
Excellent reading, writing and oral proficiency in English