Case Manager/ Assistant Manager, Mass Market Underwriting, Life Operations
FWD Life Insurance Group
Millennium City, Hong Kong
Mass market case management
Underwriting documentation review
Aml and risk screening compliance
FWD Group is a pan-Asian life and health insurance business serving more than 38 million customers across 10 markets with a tech-enabled and customer-led approach
Job Summary
FWD Group is a pan-Asian life and health insurance business serving more than 38 million customers across 10 markets with a tech-enabled and customer-led approach.
The role involves managing the full lifecycle of Mass Market cases, ensuring documentation completeness, compliance with underwriting rules, and timely communication with distribution channels.
The company offers a 5-day work week, 20-22 days annual leave, excellent learning and development opportunities, and an attractive package.
Matching Summary
FWD Group is a pan-Asian life and health insurance business serving more than 38 million customers across 10 markets with a tech-enabled and customer-led approach.
Skills & Requirements
Must-have
Mass Market case management
Underwriting documentation review
AML and risk screening compliance
Underwriting workflow tracking
Stakeholder communication
Case quality and trend monitoring
Nice-to-have
Proactive and collaborative work style
Customer-focused mindset
Ability to work under pressure
Good interpersonal skills
Key Requirements
University degree or equivalent
Over 8 years life insurance operations experience
Experience in underwriting support or case management