Senior Specialist, Customer Account Representative

Nerdgigs

North Wales, Pennsylvania, United States
Base: $117,000.00 - $184,200.00; bonus/equity: ann...
Hybrid (3 days onsite, 1 day remote)
Customer order management
Sap order to cash
Customer issue resolution
Nerdgigs is seeking a Senior Specialist, Customer Account Representative to serve as a central point of contact for customers, including wholesalers, distributors, and government entities, particularly in relation to order management and customer service. The role requires a strong background in customer account management, proficiency in SAP, and excellent communication and problem-solving skills

Job Summary

  • The Senior Specialist, Customer Account Representative serves as the designated point of contact for customer activities and programs, relative to the order management of all company products.
  • Key responsibilities include acting as a liaison between customers and internal organizations, managing customer orders, analyzing performance, and resolving shipping and return issues.
  • The company offers a comprehensive package of benefits including medical, dental, vision, retirement benefits, paid holidays, vacation, and sick days.

Matching Summary

Match Score: 85

Nerdgigs is seeking a Senior Specialist, Customer Account Representative to serve as a central point of contact for customers, including wholesalers, distributors, and government entities, particularly in relation to order management and customer service. The role requires a strong background in customer account management, proficiency in SAP, and excellent communication and problem-solving skills.

Salary

Base: $117,000.00 - $184,200.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Comprehensive package including medical, dental, vision, retirement, paid holidays, vacation, and sick days

Skills & Requirements

Must-have

  • Customer order management
  • SAP Order to Cash
  • Customer issue resolution
  • Product launch support
  • Cross-functional collaboration
  • Inventory analysis and recommendations

Nice-to-have

  • Anticipate and solve problems
  • Optimize operations and champion change
  • Strong business judgment
  • Interpersonal and effective collaboration skills

Key Requirements

  • Bachelor's degree (BS/BA)
  • Minimum of 3 years' experience
  • Ability to work hybrid
  • Proficiency in Microsoft applications
  • Strong project management skills
  • Strong analytical and technical skills

Work Rights

Not specified

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