Job Summary

• The Level 1 Support Representative is an early-career technical support professional who delivers high-quality technical support to Redwood customers by managing customer inquiries, performing initial troubleshooting, and resolving routine to moderately complex issues.
• As the first line of customer interaction, this role ensures an excellent support experience through clear communication, accurate documentation, adherence to SLAs, and strong troubleshooting skills.
• Learn Redwood products, features, and support workflows while developing baseline technical expertise.

Matching Summary

Skills & Requirements

Key Requirements

• 2–3 years of customer or application technical support experience
• Technical degree in Computer Science, IT, Engineering, or equivalent practical experience
• Advanced scripting experience
• Experience with one or multiple programming languages
• Strong written and verbal communication skills in English

Work Rights