PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Manager for digital workplace services in Singapore, focusing on the management of service delivery, client engagement, and operational efficiency. The ideal candidate should possess extensive experience in service delivery management, particularly with tools like ServiceNow, and demonstrate strong leadership and communication skills
Job Summary
The Service Delivery Manager oversees end-to-end delivery of digital workplace services ensuring alignment with SLAs and customer expectations.
This role requires proactive identification of issues, root cause analysis, and collaboration with cross-functional teams to drive operational efficiency.
Candidates must possess strong technical expertise in ServiceNow, endpoint management tools, and cloud monitoring solutions.
Matching Summary
Match Score: 85
PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Manager for digital workplace services in Singapore, focusing on the management of service delivery, client engagement, and operational efficiency. The ideal candidate should possess extensive experience in service delivery management, particularly with tools like ServiceNow, and demonstrate strong leadership and communication skills.
Skills & Requirements
Must-have
7 years service delivery management experience
ServiceNow IT Service Management expertise
Digital workplace services oversight
Nice-to-have
AI-assisted service delivery model knowledge
Strong stakeholder relationship management
DevOps practices familiarity
Key Requirements
Bachelor's degree in Computer Science or related field