Sr Cx Tech, Tier 3

Warner Bros. Discovery

Budapest, Hungary
Not specified; not specified; not specified
Flexible schedule with occasional on-call rotations for events.
5 years cx experience at b2c brand
Expertise in social media support channels
Fluency in english language
Warner Bros. Discovery is seeking a Senior Customer Experience Technician (Tier 3) in Budapest, Hungary, to provide advanced support for their products and services. The ideal candidate will have a strong background in customer experience, technical support, and social media engagement, along with exceptional communication skills

Job Summary

  • The role serves as a subject matter expert leading the Global Customer Experience Strategy for Warner Bros. Discovery's streaming products.
  • Candidates must provide advanced technical support for complex issues that cannot be resolved by lower tier support groups.
  • The position requires a flexible schedule including on-call rotations to support special events and content premieres outside regular business hours.

Matching Summary

Match Score: 85

Warner Bros. Discovery is seeking a Senior Customer Experience Technician (Tier 3) in Budapest, Hungary, to provide advanced support for their products and services. The ideal candidate will have a strong background in customer experience, technical support, and social media engagement, along with exceptional communication skills.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5 years CX experience at B2C brand
  • Expertise in social media support channels
  • Fluency in English language
  • Advanced troubleshooting of streaming products
  • Experience with Sprinklr or similar tools

Nice-to-have

  • Familiarity with Lean/Agile methodologies
  • Experience with JIRA, Youtrack, or ServiceNow
  • Ability to work flexible on-call rotations
  • Background in media or hospitality sectors
  • Willingness to travel for training

Key Requirements

  • 5 years CX experience at comparable B2C brand
  • T3 level support experience in streaming media
  • Fluent English speaking, reading, and writing skills

Work Rights

Not specified

Tailored Resume

Cover Letter