Global Lead, Customer Engagement Platforms (crm)

Moderna

Remote
Base: $167,000.00 - $300,700.00; bonus/equity: eli...
Fully remote
Global salesforce crm platform ownership
Customer engagement platform (cep) architecture
Omnichannel engagement strategy
Moderna is seeking a Global Lead for Customer Engagement Platforms to oversee the development of its global Salesforce CRM platform and broader engagement technologies. This remote position requires extensive experience in commercial strategy and CRM, particularly in a global context

Job Summary

  • This role serves as the commercial owner of Moderna’s global Salesforce CRM platform and a key architect of Moderna’s broader Customer Engagement Platform (CEP).
  • The role will lead the evolution of Moderna’s engagement technology from an early-stage foundation to a scalable global ecosystem supporting multiple products, geographies, and commercial models.
  • At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

Matching Summary

Match Score: 85

Moderna is seeking a Global Lead for Customer Engagement Platforms to oversee the development of its global Salesforce CRM platform and broader engagement technologies. This remote position requires extensive experience in commercial strategy and CRM, particularly in a global context.

Salary

Base: $167,000.00 - $300,700.00; Bonus/Equity: Eligible for annual discretionary bonus, other incentive compensation, or equity award; Benefits: Best-in-class healthcare, well-being resources, family planning, generous PTO

Skills & Requirements

Must-have

  • Global Salesforce CRM platform ownership
  • Customer Engagement Platform (CEP) architecture
  • Omnichannel engagement strategy
  • Field execution enablement
  • Platform governance and investment

Nice-to-have

  • Data-driven engagement approaches
  • Product operating model experience
  • Scalable global ecosystem development

Key Requirements

  • Bachelor’s degree required
  • 12+ years of experience
  • Salesforce CRM platform experience
  • Product owner experience
  • Strong stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter