Senior Manager Of It Service Desk & Field Services

Galderma

Krakow, Poland
Hybrid
Global service desk operations
Field services management
It service management
Lead and develop the Global Service Desk and Field Services teams, ensuring they deliver high-quality, responsive IT support to employees across all regions

Job Summary

  • Lead and develop the Global Service Desk and Field Services teams, ensuring they deliver high-quality, responsive IT support to employees across all regions.
  • Drive continuous improvement across IT support services by identifying opportunities to enhance processes, increase first-level resolution, and improve the overall employee experience.
  • You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

Matching Summary

Lead and develop the Global Service Desk and Field Services teams, ensuring they deliver high-quality, responsive IT support to employees across all regions.

Skills & Requirements

Must-have

  • Global Service Desk operations
  • Field Services management
  • IT Service Management
  • ITIL best practices
  • vendor governance experience

Nice-to-have

  • customer-focused culture
  • dynamic and collaborative
  • positive energy
  • passion for dermatology

Key Requirements

  • Proven senior leadership experience
  • ITIL certification strongly preferred
  • Bachelor's or Master's degree

Work Rights

Not specified

Tailored Resume

Cover Letter