Technical Training Lead Analyst - Accredo - Remote

TheCignaGroup LLC

Remote
Base: 71,100 - 118,500 usd / yearly; bonus/equity:...
Process and procedure documentation
User resource authoring and maintenance
Collaboration with smes and business owners
You will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies

Job Summary

  • You will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies.
  • Collaborate with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations.
  • At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Matching Summary

You will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies.

Salary

Base: 71,100 - 118,500 USD / yearly; Bonus/Equity: Annual bonus plan; Benefits: Comprehensive health, 401(k), PTO, paid holidays

Skills & Requirements

Must-have

  • Process and procedure documentation
  • User resource authoring and maintenance
  • Collaboration with SMEs and business owners
  • Knowledge management systems authoring tools
  • MadCap Flare experience

Nice-to-have

  • Continuous improvement mindset
  • Fast-paced delivery environment
  • Adaptability to new technology

Key Requirements

  • High school diploma or GED required
  • 2+ years’ technical writing experience
  • 2+ years’ experience working knowledge within knowledge management and KMS authoring tools
  • MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience

Work Rights

Not specified

Tailored Resume

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