Ability to handle difficult customer conversations
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner
Job Summary
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
Matching Summary
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
Salary
Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Strong verbal communication skills
Proficiency with internet user-level technology
Ability to handle difficult customer conversations
Nice-to-have
Bilingual based on branch needs
Empathy and customer centricity
Entrepreneurial spirit and critical thinking
Key Requirements
High school diploma or equivalent
Minimum of 1 year’s proven retail sales experience