Customer Care Representative - France

HydraFacial

France
2 years customer service experience
Fluency in french and english
Erp data entry skills
This position serves as the primary point of contact for customers regarding order processing, returns, and complaint resolution

Job Summary

  • This position serves as the primary point of contact for customers regarding order processing, returns, and complaint resolution.
  • Approximately 10% of the role involves administrative duties such as translation assistance and IT support to ensure business continuity.
  • The ideal candidate will be detail-oriented when logging updates in ERP systems while maintaining calm and creative problem-solving abilities.

Matching Summary

This position serves as the primary point of contact for customers regarding order processing, returns, and complaint resolution.

Skills & Requirements

Must-have

  • 2 years customer service experience
  • Fluency in French and English
  • ERP data entry skills
  • Excel and Outlook proficiency

Nice-to-have

  • Beauty or aesthetics industry background
  • Knowledge of Oracle NetSuite SAP
  • Additional language skills
  • Translation assistance capability

Key Requirements

  • Minimum 2 years experience in sales support or customer service
  • Fluency in French required for translation tasks
  • Proficiency with Excel, Outlook, and ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter