The role involves overseeing daily Guest Experience team operations to drive departmental objectives and ensure high-quality service standards
Job Summary
The role involves overseeing daily Guest Experience team operations to drive departmental objectives and ensure high-quality service standards.
You will be responsible for creating 'WOW' experiences for guests, managing VIP relationships, and resolving challenges efficiently throughout their stay.
The position requires leading the team through training, coaching new members, and coordinating with other departments for special requests and amenities.
Matching Summary
Match Score: 75
The role involves overseeing daily Guest Experience team operations to drive departmental objectives and ensure high-quality service standards.
Skills & Requirements
Must-have
2 years hotel or retail experience
Front desk operations management
VIP guest relationship management
OnQ PM and Kipsu system proficiency
Crisis and emergency response compliance
Nice-to-have
Passion for delivering exceptional service
Ability to work under pressure
Innovative problem-solving skills
Strong communication and presentation
Local tourism culture knowledge
Key Requirements
At least 2 years of previous experience in hotel, leisure, or retail sector
Proficiency with OnQ PM, Kipsu, and HotSOS systems
Excellent personal presentation and communication skills