Base: $41.10 - $61.65; bonus/equity: not specified...
Implement service quality activities
Lead site service quality teams
Quality improvement principles
Leads the implementation of all service quality activities and communications developed by the system Service Quality Department and acts as a liaison between the system Service Quality Department and designated site(s)
Job Summary
Leads the implementation of all service quality activities and communications developed by the system Service Quality Department and acts as a liaison between the system Service Quality Department and designated site(s).
Collaborates with site leaders to organize, implement and lead patient advisory councils and other patient forums and partnerships.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Leads the implementation of all service quality activities and communications developed by the system Service Quality Department and acts as a liaison between the system Service Quality Department and designated site(s).
Salary
Base: $41.10 - $61.65; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Implement service quality activities
Lead site service quality teams
Quality improvement principles
Project management principles
Patient and family-centered care
Patient advisory councils
Nice-to-have
Develop system-wide strategies
Engage and support leaders
Foster relationships with caregivers
Multi-cultural diversity knowledge
Key Requirements
7 years of experience in patient/customer relations